FAQ
Here you’ll find answers to some of the most commonly asked questions about our products, services, and policies. Whether you’re curious about shipping, how to use your purchase, or anything else, we’ve got you covered.
If you can’t find what you’re looking for, our 24/7 customer support team is always ready to help. Feel free to reach out to us at: contact@lubiqo.com
Product
How does the Moonlight Lighthouse work?
It emits a soft, warm glow, creating a cozy ambiance. Just turn it on, adjust the brightness, and enjoy!
Is the brightness adjustable?
Yes! You can easily adjust the brightness to match your mood or setting.
How is it powered?
It’s USB rechargeable, so you don’t need batteries—just charge and use it anywhere.
Can I use it while charging?
Yes, you can use it while it’s plugged in for continuous lighting.
Is it safe to use overnight?
Absolutely! The energy-efficient LED design makes it safe for all-night use.
Shipping and Delivery
Where are you located?
Our headquarters are based in Munich, Germany.
How long does shipping take?
We process orders within 1–2 business days. Once shipped, delivery typically takes 4–7 days.
What are the shipping costs?
We offer free standard shipping (4–7 days) to customers worldwide—no extra fees!
What if my product arrives damaged?
If your product arrives damaged, simply email us a photo of the damaged item, and we’ll send a replacement to you at no cost.
Email: support@lubiqo.com
What is your Return and Refund policy?
All Lubiqo devices come with a 30-day warranty. If you encounter any issues, our customer support team is here to help.
Email: support@lubiqo.com